Microsoft Offers Free Vista SP1 Support
Microsoft is offering free technical support to all Windows Vista SP1 users experiencing any problems with the update released last week.
The policy is spelled out on a Microsoft Support Page providing a means of contacting Microsoft through email, personal chat, and phone support lines. Our sibling publication Computerworld broke the story.
Normally, free support is limited to those who bought a retail copy of Windows. Those who bought a PC with Windows preinstalled would typically be redirected to their PC manufacturer. However, for Vista SP1, Microsoft is letting everyone in on the free support. As Microsoft Windows team member Brandon LeBlanc states on the Vista blog, "We are offering free-of-charge support to anyone who is having issues installing Windows Vista SP1."
As if I wasn't already wary of upgrading to Vista SP1 from reports of it blocking antivirus software and its driver incompatibilities, now apparently those problems are common enough that Microsoft needs to offer free support to everyone. It's a nice gesture after the fact to provide the support for free, but I would much rather Microsoft make the effort to eliminate the problems in the first place.
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Microsoft is a great company and Vista is a WONDERFUL OS
UNTIL you use ANYTHING else!
Too bad for Microsoft that there is competition in the software world!
We should all charge Microsoft (class action) for the tens of hours (hundreds of hours?) we've all spent trying to get our "windows" to work!!!
I have Vista Home Premium on one computer and Vista Business on another. No problemo, it works great.
I have Vista Home Premium pre-installed on my Acer laptop. Upgraded to Vista SP 1 yestreday. I also have Avira Premium Security Suite installed. The download and installation went well with no hiccups. So far my machine is not showing any signs of trouble. So I guess so far so good.