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Monday, August 14, 2006 5:21 PM PT Posted by Danny Allen

Dell Laptop Alert: Major Battery Recall Announced

B_dell battery copy.jpg
Dell today announced that in cooperation with the US Consumer Product Safety Commission, it is recalling 4.1 million Dell-branded lithium-ion notebook batteries with cells manufactured by Sony. A press release just issued by the company states that "under rare conditions, it is possible for these batteries to overheat, which could cause the risk of fire." Customers may continue to use the laptop computers safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power the system until the replacement battery is received, the company said.

Dell provided the batteries in question with certain notebooks, in addition to selling them separately between April 1, 2004 and July 18, 2006. Affected batteries have the words "Dell" followed by "Battery Cell Made in Japan Assembled in China" or "Made in Japan/China" printed on them.

Each battery has a white sticker with an identification number and Dell is asking customers to quote this when calling to determine if a battery is part of the recall.

Affected Models
Latitude series: D410, D500, D505, D510, D520, D600, D610, D620, D800, D810

Inspiron series: 6000, 8500, 8600, 9100, 9200, 9300, 500m, 510m, 600m, 6400, E1505, 700m, 710m, 9400, E1705

Precision series: M20, M60, M60, M70, M90

XPS series: Gen2, M170, M1710

More Information
Dell's recall site (launches at 1 a.m. Central Daylight Savings Time)

Here is the IDG News Service story on the announcement.

PC World is following this breaking story closely and will report more details as they come to hand.

And here are photos of more of the batteries in question and the full announcement by the Consumer Product Safety Commission.

Comments

The recall of defective batteries is a good start, on Dell's part to make things right. However, if you are one of those Dell notebook PC owners, like I am, who has an affected system, but a problem battery NOT on the recall list, then good luck. Dell continues to fall way short in its devotion to customer service and refuses, after several hours on the phone and on their customer support "real-time" on-line chat link, to "step up to the plate." Rather, they have advised me that I would have to buy a replacement battery. Never mind that mine has gotten so hot I could not touch it, or the fact that its usage life, per charge, had dropped to less than 50% of what it was immediately before it overheated the first time. Their structured customer support hierarchy has each supervisor or manager repeating the lower level's canned response. I am now awaiting a call from still another level of supervision.

ebassman
August 15, 2006
2:28 PM PT
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