It?s only been two months since iBasis launched Pingo, a VoIP product designed for small businesses, and they?re already announcing upgrades to the product. Like with any VoIP services, there are pros and cons to using Pingo but these additional services help weight things on the positive side for the company. The fact that they?re being released so soon after the launch itself indicates that the company may be rapidly assessing user feedback and incorporating updated services to accommodate their buyer?s desires. However, this may not be enough to make the system right for businesses that are truly committed to using VoIP.
The main draw to using Pingo in comparison with other VoIP services is that it lets you be non-committal to VoIP. In other words, if you?re just testing the waters with VoIP, Pingo provides a low-cost option for trying it out. The company requires no contract so you can just ?pay as you go?. One of the major new features that was announced is a voice alert that lets you know when your account is running low so that you can replenish your Pingo funds and keep the system running without problems.
The easy-to-set-up system requires no external hardware and no additional download software to maintain. However, for businesses that want to be in charge of their VoIP, this limited access to the VoIP system can be considered a drawback instead of a benefit. The new features are good for people who are just testing out VoIP. However, regularly having to replenish your account could become a problem for your business. Just imagine getting busy with calls and then realizing that you need to go through the hassle of making sure your account has funds to keep those calls connected.
Pingo is still a relatively young VoIP system playing in the small and mid-sized business market. Given that fact, the company has been able to offer a number of benefits to businesses with less than 1,000 employees. However, as VoIP becomes more of a stable part of the office and less of a novelty, the company may have to make additional changes to stay in the game.
Question of the Day: Do you believe that it?s the pros or the cons that outweigh the Pingo equation?
