You?re having a problem with your in-office VoIP and you?re losing out on business because of it. Who do you call? As businesses transition to making their calls through VoIP systems, they may find that they aren?t quite sure who is supposed to handle the behind-the-scenes VoIP repair that inevitably comes up. Should the VoIP provider be responsible for taking care of the problems or should someone be hired in-house to handle problems as they arise. The answer is both.
A recent survey suggested that nearly thirty percent of VoIP users require some form of technical assistance for using their VoIP. This can be attributed to a variety of different problems including standard computer bugs, user issues and bigger system problems. If you?re using a VoIP service provider which is known for impressing its customers by providing immediate technical assistance to resolve your problems, then you probably don?t need to worry too much.
However, the fact of the matter is that most technical assistance isn?t available as immediately as your business would like it to be. Even those companies which do provide superior 24/7 on-call assistance can?t always get your business back up and running as rapidly as you?d like to see it happen. You can grumble about it and threaten to switch services and rant to your co-workers about the ineptitude of technical assistance these days. Or you can do something about it.
If you really want your business to thrive, you should take some responsibility for learning how to do some basic VoIP troubleshooting and make some simple fixes. Whether you make this part of your own job or assign those duties to your company?s IT guy is entirely up to you but someone who is active on site should be able to resolve the most basic VoIP problems that you might come across. To get started with learning to troubleshoot your VoIP, you should read through the materials that came with your system. You should also search out forums and blogs that cover your particular system. There are some basic VoIP troubleshooting links below to help you begin.
Sometimes you will need to contact the technical assistance of your VoIP provider to remedy the problems that crop up. For that reason, you should make sure that you?re working with a VoIP provider which has tech support available and a customer service department that meets its stated goals. However, you shouldn?t leave the resolution of all VoIP problems to the provider. If there are things that you can do in-house to get your shaky system up and running better, take the responsibility for doing so. Your business will benefit.
Links for VoIP troubleshooting:
- VoIPTroubleshooter.com
- Troubleshooting Enterprise VoIP
- How to Debug and Troubleshoot VoIP
- Cisco: Troubleshooting and Debugging VoIP calls
- VoIP Troubleshooting with PingPlotter
- Managing and Troubleshooting VoIP
Question of the Day: What has your experience with VoIP tech support been like so far?
